Honesty in service delivery

Ikea do an excellent line it telling you why things are happening.


People are often scared that owning up to something or just being honest will make them look unprofessional or make people think less of them, but you really shouldn’t be afraid to tell people what is actually going on and why you’ve made the decision. It will help people to understand the position you are in and what you are trying to achieve.

If we assume your secret plan isn’t to take over the world, then people are going to be on your side. On the other hand, if you keep your plan secret, maybe we’ll assume you ARE trying to take over the world…