User needs up front

The user must need this: They click on it

Oh Joy! A popup that wants my email address

Trends in LocalGov Website design

Local Elections 2016 - Find my polling station

Local Elections 2016 - Signposting users

Art is knowing when to stop

PageSpeed insight scores and page load times

Is fragmentation ruining localgov websites?

Top tasks with Taskily

Signposting users to where they want to be

Splitting the site - still?

You can prove anything with statistics heat maps.

The speedy trendyness score

Search: the answer to homepage woes? probably not.

Enabling time based content

Testing the whole journey

Visitors don’t make websites, transactions do

Realistic development practices

Access via a mobile may not mean mobile users

liverpool.gov.uk 3rd party intergration - easy wins

be honest to each other

Tinkering with time

Telling it like it is

it's top tasks all the way down

It's tasks all the way down

What questions do website users ask?

Sometimes you have to tell people that nothing has changed

Elections - 'We the council'

You're not the same as amazon.com, you might not even be the same as your competitor